Refund policy

Return Process

To exercise your right of withdrawal or submit a return request, please use our dedicated form.

No returns will be accepted without prior approval from our customer service and without the issuance of a return authorization.

Any procedure not followed may result in a refusal of refund.

Submit a Request

Right of Withdrawal

In accordance with European legislation (Directive 2011/83/EU) and Article L221-23 of the French Consumer Code, the customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to provide any reason.

After notifying the withdrawal, the customer has fourteen (14) days to return the product.

Return Conditions

  • in their original condition
  • unworn, unused
  • with all original accessories and packaging

Any product returned incomplete, damaged, used or unsuitable for resale may result in a refusal of refund or a proportional depreciation.

New Products, Manufacturing and Quality Control

All products sold by Paris Lunetier are new, authentic and undergo a quality control inspection prior to shipment.

Many frames are manufactured, assembled, adjusted, polished or inspected by hand according to the specific processes of each manufacturer. As such, minor manufacturing variations, industrial tolerances, marks inherent to assembly, adjustment, polishing, quality control procedures or the materials used may be present and do not constitute a defect or lack of conformity.

The assessment of a product using significant magnification, macro photography, digital zoom or any observation method exceeding normal conditions of use shall not be considered a valid criterion for evaluating product conformity.

Only defects genuinely affecting the conformity or normal use of the product may be considered as part of an after-sales service claim.

The mere fact that a product does not correspond to the customer's personal preferences, aesthetic expectations or subjective appreciation shall not be regarded as a defect.

Any claim based on an alleged defect will be subject to prior review and verification by Paris Lunetier.

Abusive Use of the Right of Withdrawal

The right of withdrawal is intended to allow the customer to evaluate the product under normal conditions, comparable to trying it in-store.

Therefore, the customer is required to handle and try the products with the utmost care.

Any use exceeding this framework, including:

  • prolonged use
  • wearing the product in real conditions
  • damage, alteration or modification
  • missing packaging or original elements

may engage the customer’s liability.

In such cases, Paris Lunetier reserves the right:

  • to refuse the refund
  • or to apply a proportional deduction based on the observed depreciation

Each return is subject to a strict quality control upon receipt.

Paris Lunetier reserves the right to take any necessary action in case of clear abuse or fraudulent behavior.

Return Procedure and Responsibility

The return is made at the customer’s risk.

We strongly recommend using a tracked shipping service with signature upon delivery.

In case of loss during return transport, no refund can be issued.

Returns must be sent exclusively to the following address:

PARIS LUNETIER
Centre Commercial Colombia
35000 Rennes
FRANCE

Returns via collection points are not accepted.

Return Shipping Deadline

Once the return request has been approved, the customer is invited to return the product as soon as possible.

Paris Lunetier reserves the right to refuse any return that is clearly late or does not comply with the instructions provided during the return validation.

Refund

The refund will only be issued after:

  • receipt of the product by Paris Lunetier
  • verification of its compliance with the return conditions

Any non-compliant returned product may result in:

  • a refusal of refund
  • or a deduction corresponding to its depreciation

The refund will be made using the same payment method as the one used for the order, within a maximum period of fourteen (14) days from receipt and validation of the return.

Non-returnable Products

In accordance with Article L.221-28 of the French Consumer Code, the following items cannot be returned or refunded:

  • customized or made-to-order products
  • unsealed products (Ray-Ban Meta)

Orders Outside the European Union

In accordance with Directive 2011/83/EU on consumer rights, the right of withdrawal applies only to consumers located within the European Union.

Orders shipped outside the European Union are considered final and cannot be returned or refunded, notably due to logistical, customs and tax constraints.

Version effective as of March 20, 2026