Refund policy

To organize a return, please log in at https://account.parislunetier.com/ and submit your return request.

It is essential not to proceed with a return without our prior consent and without us having provided a return voucher. No refund will be granted if the procedure is not strictly followed.

PARIS LUNETIER is committed to offering high-quality products. However, if the product received does not meet your satisfaction, PARIS LUNETIER offers an exchange or a refund within 30 days, in accordance with Article L 221-20-3 of the Consumer Code. You have up to 14 days after receiving the product to return it.

Returns must be made in their original condition and packaging, with the invoice attached, to the following address:

PARIS LUNETIER

Ccial Colombia

35000 Rennes

- Returned items that are damaged, incomplete, or modified will not be accepted and will be returned to you at your expense.

- Unidentified returns may be sent back to the sender.

- Please note that any attempt at fraud, such as failing to include the item in the return package, substituting it with a different product, or any other form of deception, will result in legal proceedings and severe penalties. We treat cases of fraud with the utmost severity and will initiate legal action if necessary.

Exceptions

Items made to the consumer's specifications, clearly personalized, or which, by their nature, cannot be returned (such as custom orders), are excluded from the right of return in accordance with Article L.221-28 of the Consumer Code.

For returns of products accompanied by a care sheet (cerfa n°11389*03, S3115f) or having benefited from direct billing to health insurance funds, no refund or exchange will be possible.

Sales including corrective lenses and drilled frames from brands Cartier and Fred are also exempt from refunds (in accordance with Article L.221-28 of the Consumer Code).

Purchases made with third-party payers are also excluded from the right of withdrawal and cannot be cancelled, refunded, or exchanged.

Frames from the Set For You by Cartier programme are considered unique personalised products. Therefore, once an order has been placed, these items are not subject to modification, exchange or refund. This policy reflects our commitment to providing an exclusive personalisation experience specifically for the individual who placed the order.

EUROPEAN PARLIAMENT DIRECTIVE 2011/83/EU

In accordance with European legislation (Directive 2011/83/EU), customers residing in a European Union country have a right of withdrawal for 14 days following receipt of their order. This period allows the consumer to return the products without justification, provided that they have not been personalised or damaged. For purchases made outside the European Union, all sales are firm and final, and may not give rise to any return or refund.