Shipping policy
Customs, Duties and Import Taxes
Orders delivered within France and the European Union are not subject to additional customs duties or import taxes.
However, for any order shipped outside the European Union, products are invoiced excluding taxes (excl. VAT), without French VAT.
As such, customs duties, import taxes, local VAT, clearance fees or other charges may be required by the authorities of the destination country or by the carrier.
These charges are the sole responsibility of the customer and are in no way the responsibility of Paris Lunetier.
The customer is solely responsible for:
- informing themselves of the applicable regulations in their country;
- providing any required information or documentation;
- and paying all fees requested by authorities or the carrier.
No cancellation, refusal of delivery, return or refund will be accepted on the basis of customs duties, taxes or import charges.
In accordance with Directive 2011/83/EU on consumer rights, the right of withdrawal applies only to consumers located within the European Union.
As a result, orders shipped outside the European Union are considered final and cannot be returned, cancelled or refunded, notably due to logistical, customs and tax constraints.
Shipping of Orders
Products are shipped to the delivery address provided by the customer at the time of the order.
Paris Lunetier ships exclusively via DHL.
Delivery options, estimated timelines and pricing are clearly indicated:
- on product pages;
- and at checkout.
Delivery times are indicative and begin from the moment the order is dispatched.
Order Tracking and Delivery Times
Information regarding preparation and delivery times is provided to the customer:
- on the product page;
- during the shipping method selection;
- and in the order confirmation email.
The indicated timeframe includes both preparation and shipping.
A DHL tracking link is sent by email once the order has been dispatched.
No additional information can be provided before tracking is available.
Any request regarding delivery times should only be made in the event of a significant delay beyond the announced timeframe.
Order Validation
Any order placed on the website constitutes a purchase request and only becomes final after express validation by Paris Lunetier.
The payment made at checkout may correspond to a simple banking authorization. Funds are only captured after the order has been validated.
Paris Lunetier reserves the right, at its sole discretion, to refuse, suspend or cancel any order, particularly in the following cases:
- product unavailability;
- logistical or supply constraints;
- inconsistencies in provided information;
- issues related to the delivery address;
- suspected fraud or resale;
- non-compliance with commercial conditions;
- distribution restrictions related to certain products, brands or territories.
Certain brands or products may be subject to geographical distribution restrictions imposed by commercial agreements. In such cases, some orders may be refused or cancelled depending on the delivery country.
In the event of cancellation prior to shipment, no funds will be captured or any authorization will be automatically released.
Availability and Order Preparation
Some products are in stock and shipped quickly.
Others may require additional preparation, sourcing or quality control time before dispatch.
Where possible, an estimated timeframe is displayed on the product page or at checkout. These remain indicative.
Paris Lunetier reserves the right to delay or cancel an order in case of exceptional constraints.
Delivery Times
Delivery times are provided for guidance only.
In accordance with applicable legislation, and unless otherwise specified, delivery will occur no later than thirty (30) days after order validation.
A delay in delivery does not entitle the customer to compensation.
Delivery Address
The customer is solely responsible for the accuracy of the information provided at checkout.
Any error or omission may result in delay or non-delivery.
Any request to modify the delivery address after order confirmation will result in the cancellation of the order.
The customer will need to place a new order with the correct information.
Delivery and Liability
Paris Lunetier ensures preparation, dispatch and delivery of orders to the address provided at checkout.
In accordance with Article L.216-4 of the French Consumer Code, risk is transferred when the customer, or a third party designated by them, takes physical possession of the goods.
Paris Lunetier remains responsible for the shipment until delivery to the original address.
Modification of Delivery Instructions
After dispatch, DHL may offer delivery modification options (address change, pickup point, locker, third-party delivery, etc.).
Any modification made directly with the carrier is done under the sole responsibility of the customer.
In such cases:
- the delivery no longer follows the initial conditions of the order;
- the customer becomes solely responsible for receiving the parcel;
- the transport risks are transferred to the customer.
Limitation of Liability
In case of modification of delivery instructions, Paris Lunetier cannot be held responsible for:
- loss of parcel;
- delivery delays;
- delivery errors;
- or any incident occurring after modification.
Any delivery confirmed by the carrier according to the modified instructions will be considered final.
No Refund in Case of Modification
No refund, replacement or compensation may be claimed in case of loss, theft or non-receipt resulting from a modification of delivery conditions by the customer.
Refused Deliveries and Non-Delivery
In case of refusal of the parcel, absence of the recipient or non-collection, Paris Lunetier reserves the right to refuse a refund or deduct incurred costs.
For orders shipped outside the European Union, no refund will be issued in case of refusal of the parcel or failure to clear customs.
Receipt of Goods
The customer must check the condition of the parcel upon delivery and report any issue immediately.
Fraud and Abuse
Paris Lunetier reserves the right to refuse any order or take action in case of fraud or abusive behavior.
Customer Service
For any inquiry, customers may contact customer service via the website contact page.
Version effective as of March 20, 2026