Privacy policy

Last updated: March 20, 2026

This Privacy Policy describes how Paris Lunetier collects, uses, stores and shares your personal data when you browse the website parislunetier.com, use its features, make a purchase, request a quote, contact our customer service, or interact with us in any other way.

Paris Lunetier places particular importance on the protection of your personal data and undertakes to process it in accordance with applicable regulations, in particular Regulation (EU) 2016/679 (GDPR) and applicable French law.

1. Data controller

The data controller is:

Sarl Paris Lunetier
Centre Commercial Colombia
35000 Rennes – France
RCS Rennes: B 752 456 251
VAT number: FR91 752 456 251
FINESS code: 35 26 1271 7

The website is operated and administered from:

Paris Lunetier – Opéra
7 rue Meyerbeer
75009 Paris – France

This address is an administrative, logistics and customer service management center. No customers are received at this location.

2. Personal data collected

Depending on your use of the website and our services, we may collect the following categories of data:

identification data: first name, last name;
contact details: email address, phone number, billing address, shipping address;
order-related data: products viewed, cart, orders, payments, deliveries, returns, exchanges;
account data, when you create a customer account;
browsing and usage data: IP address, browser, device, pages viewed, interactions on the site;
information provided in communications with our customer service;
documents and information voluntarily submitted as part of an optical quote request or lens addition request.

3. Health data

In the context of certain requests, particularly via forms related to prescription lenses or optical quotes, you may voluntarily provide documents or information of a medical nature, such as a prescription or visual correction details.

This information is used solely to assess your request and, where applicable, to prepare an optical quote.

Paris Lunetier specifies that:

no health data is hosted or stored on the website parislunetier.com;
information submitted via forms is sent by email to secure addresses;
the website is not a certified health data hosting platform (HDS).

We invite you to provide only the information strictly necessary for processing your request.

4. Data sources

We collect your personal data:

directly from you when you place an order, create an account, fill out a form, request a quote or contact us;
automatically when you browse the website, including via cookies and similar technologies;
from our technical, payment, delivery or analytics service providers;
from Shopify, which provides the e-commerce infrastructure of the store.

5. Purposes of processing

Your personal data is processed for the following purposes:

to manage your orders, payments, deliveries, returns and exchanges;
to manage customer relationships;
to respond to your requests and provide after-sales service;
to prepare, when requested, an optical quote or process lens-related requests;
to prevent fraud, secure payments and verify certain orders;
to improve the website, its usability and your shopping experience;
to send you marketing communications where permitted by law;
to comply with legal, accounting and tax obligations;
to defend our rights in the event of disputes or litigation.

6. Legal bases for processing

Depending on the case, your personal data is processed on the following legal bases:

the performance of a contract or pre-contractual measures, particularly to process an order or respond to a quote request;
compliance with our legal obligations;
our legitimate interest, particularly to secure the site, prevent fraud, improve our services and manage customer relationships;
your consent, where required, particularly for certain cookies or marketing communications.

7. Fraud prevention and verification

In order to prevent fraud, secure payments and protect our business and customers, we may request any supporting documents necessary to verify the customer's identity, the legitimacy of the payment method used, or the consistency of the order.

In the event of a legitimate doubt, we may request:

a form of identification;
proof of address;
written confirmation;
or a photograph showing the cardholder holding their bank card, with unnecessary information masked.

These checks are carried out solely for the purpose of preventing fraud, unauthorized payments and misuse of the website.

8. Data recipients

Your personal data may be shared, to the extent necessary, with the following recipients:

internal teams of Paris Lunetier;
Shopify, as the e-commerce platform provider;
our payment service providers;
our delivery and logistics partners;
our technical, IT, analytics or marketing service providers;
our advisors, auditors or insurers, where necessary;
administrative or judicial authorities when required by law.

9. Relationship with Shopify

Our store is powered by Shopify, which provides the technical infrastructure required to operate the website, process orders and deliver related functionalities.

As such, certain personal data is processed by Shopify, either as a processor on our behalf or, in certain cases, for its own purposes related to consumer services.

To learn more about how Shopify processes personal data, you can consult Shopify’s privacy policy and its privacy portal.

10. Cookies and similar technologies

The website uses cookies and similar technologies in order to:

ensure proper operation;
remember your preferences;
measure traffic and analyze usage;
improve user experience;
provide, where permitted, personalized content or advertising.

Where required by law, the use of certain cookies is subject to your consent, which you can accept, refuse or withdraw at any time using the tools provided on the website.

11. Data retention

Your personal data is retained for as long as necessary for the purposes for which it was collected, then archived or deleted in accordance with applicable regulations.

For example:

data related to an order is retained for the time necessary to process it, then for the legally required retention periods, particularly for accounting and tax purposes;
customer service communications are retained for a reasonable period necessary to manage the relationship and defend our rights;
data used for marketing purposes is retained until you withdraw your consent or object, or otherwise for the duration permitted by law;
documents requested for fraud prevention are retained for the time strictly necessary for verification and risk management, then deleted or securely archived where required by law.

12. Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration or destruction.

However, no system is completely secure and we cannot guarantee absolute security.

13. International transfers

Some of our service providers, including Shopify or its subcontractors, may process your personal data outside your country of residence, including outside the European Union.

Where such transfers occur, they are carried out in accordance with applicable regulations, notably through recognized mechanisms such as standard contractual clauses of the European Commission, where required.

14. Your rights

In accordance with applicable regulations, you may have the following rights:

right of access to your personal data;
right to rectification of your personal data;
right to erasure, where applicable by law;
right to restriction of processing;
right to object, particularly to marketing communications;
right to data portability, where applicable;
right to withdraw your consent at any time where processing is based on consent.

You may exercise your rights by contacting us at: service@parislunetier.com

For faster processing of your request, we invite you to use our dedicated customer support form.

Access Customer Support

We may request proof of identity where necessary to verify your identity before processing your request. The CNIL reminds that individuals must be clearly informed and able to exercise their rights electronically.

15. Complaints

If you believe that your rights are not being respected, you may submit a complaint to: service@parislunetier.com

For faster processing of your request, we invite you to use our dedicated customer support form.

Access Customer Support

You also have the right to lodge a complaint with the competent supervisory authority, in particular the CNIL in France.

16. Children’s data

The website is not intended for minors. We do not knowingly collect personal data from individuals who have not reached the age of majority in their jurisdiction.

17. Third-party links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend that you review their privacy policies.

18. Policy updates

We may update this Privacy Policy at any time, particularly to reflect legal, regulatory, technical or operational changes.

The updated version will be published on this page with the updated date.

19. Contact

For any questions regarding this Privacy Policy or your personal data, you may contact us at:

Paris Lunetier
service@parislunetier.com

For faster processing of your request, we invite you to use our dedicated customer support form.

Access Customer Support